Lost Property Co. FAQs

Our sterling silver jewellery is lead and nickel free, hypoallergenic and is suitable for sensitive skin.

Our gold plated jewellery is 18k gold plated over the same quality sterling silver base.

Each product page will tell you exactly what your piece is made from so there are no surprises.

Our pieces are designed here in beautiful Aotearoa and carefully made overseas using only quality materials and gems combined with excellent craftsmanship.

Our silver jewellery is lead and nickel free, hypoallergenic and is suitable for sensitive skin and skin.

Your sterling silver pieces may tarnishing naturally when exposed to air, this is called oxidation. This is not unusual, so don’t panic. It can easily be removed with a silver polishing cloth to keep them shining and tarnish free.

Gold plating requires extra special care in order to preserve the plating for as long as possible. Like most jewellery, pieces can naturally tarnish over time, especially if exposed to water, perfumes, or sweat.

We recommend removing your jewellery before swimming or showering and storing it in a dry place to keep it looking its best.

We recommend using a lint free 100% cotton cloth or silver polishing cloth on our jewellery pieces to keep them shining and looking fabulous.

To clean, please soak in warm soapy water using a mild soap, avoiding any harsh chemicals or abrasives. After 5-10min use a soft brush to clean your jewellery, taking extra care around joins or settings. Then dry thoroughly. Voilà!

Yes, all orders come ready to gift. If you’re sending directly to someone special, you can leave a note at checkout and we’ll include a handwritten message.

Delivery times vary across New Zealand, Orders are typically processed within 1–3 business days, with rural deliveries taking around 5 days.

For international shipping please allow up to 13 days. We have a little way to go from little New Zealand.

We want you to be 100% satisfied with your purchase every time. If you're not happy, we offer returns or exchanges on unworn items within 14 days of purchase.

However, please note that there will be no returns or exchanges on any Sale items. Please choose carefully.

Please include your name and order number on the package to ensure the speedy return.

All returns will be subject to inspection. We reserve the right to deny or refuse a refund or exchange based on the returned condition.

Buyers are responsible for the returned product until they arrive at our office. We highly recommend tracked shipping to ensure your package doesn’t get lost.

Buyers are responsible for return shipping charges and original shipping costs are non-refundable.

For hygiene reasons, earrings cannot be returned or exchanged unless faulty.

If an item is faulty, we will happily send you a replacement upon receipt of the returned item with no additional charge for shipping.

We recommend visiting a local boutique stockists for the most accurate sizing. If you’re unsure, feel free to reach out, we are always happy to help.

At Lost Property Co, we’re not about fast, throwaway jewellery. Our pieces are chosen or created to mean something, whether that’s marking a moment, telling a story, or just being something you reach for every day.

For every purchase, we give a portion to our chosen charities. We want our jewellery to make a difference to you and to our local community.