Shipping & Delivery (NZ)

We ship nationwide across New Zealand, so wherever you are, your new favourite piece isn’t far away.

Orders are typically packed and sent within 1–2 business days. Once dispatched, delivery usually takes 1–3 working days for urban addresses, and a little longer for rural areas. Delivery timeframes are estimates and may vary during public holidays or promotional periods.

You’ll receive a tracking link as soon as your order is on its way, so you can keep an eye on it every step of the journey. Shipping rates are calculated at checkout, with free shipping available on orders over $200. Every order is carefully packaged to help ensure it arrives safely. Once your parcel has been marked as delivered by the courier, responsibility for the parcel passes to the customer. If you believe your parcel has been lost in transit, please get in touch and we'll do our best to assist.

Returns & Exchanges

We want you to love your purchase. If something isn’t quite right, you can return eligible items within 14 days of the delivery date.

Items must be unworn, undamaged, and returned in their original packaging with all tags included. For hygiene reasons, earrings are unable to be returned unless faulty. Sale items are final sale and cannot be returned unless they are faulty. To start a return, please contact us at Lost Returns with your order number and reason for return. We’ll guide you through the next steps.

We take great care in the quality of every piece. If you receive an item that you believe is faulty, please contact us within a reasonable timeframe of receiving your order, including your order number and photos of the issue. We'll assess the item and, where appropriate, arrange a repair, replacement or refund in accordance with the New Zealand Consumer Guarantees Act.

Please note original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Once we've received and approved your return, refunds and exchanges are typically processed within 3–5 business days. Approved refunds will be returned to your original payment method.