Warranty

Every Lost Property piece is thoughtfully selected and carefully inspected before it finds its way to you. We want your jewellery to be loved and worn often, and we're committed to ensuring it meets the quality you expect.

Our quality promise

If you believe your jewellery has a manufacturing fault, please contact us as soon as possible. We'll assess the piece and, where appropriate, offer a repair, replacement or refund in accordance with the New Zealand Consumer Guarantees Act.

To help us assess the issue, please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the item

What’s covered

Our warranty covers genuine manufacturing defects, including:

  • Faulty clasps or closures

  • Broken soldering or joins

  • Loose or missing stones due to a manufacturing fault

  • Defects in workmanship or materials

Each claim is assessed individually to determine the cause of the issue.

What isn't covered

Our warranty does not cover:

  • General wear and tear from everyday use

  • Scratches, dents or accidental damage

  • Lost jewellery or individual components

  • Damage caused by improper care, misuse or exposure to chemicals

  • Tarnishing, oxidation or natural ageing of metals

  • Wear of gold or rhodium plating over time through normal use

  • Damage resulting from unauthorised repairs or alterations

Jewellery is delicate by nature, and with regular wear, some signs of ageing are normal.

Jewellery Care

To help your jewellery last for years to come, we recommend:

  • Removing jewellery before swimming, showering, exercising or sleeping.

  • Avoiding contact with perfumes, lotions, hairspray and household cleaning products.

  • Storing each piece separately in a dry place when not being worn.

  • Cleaning gently with a soft polishing cloth as needed.

With proper care, your jewellery will continue to be part of your story for years to come.

Need Help?

If you have any questions about your jewellery or believe there's an issue with your piece, we'd love to help.

Please contact us at customer.services@lostpropertyco.com, and we'll guide you through the next steps.